Frequently Asked Questions
What types of carpets do you offer?
We offer a diverse range of carpets, including traditional Persian, Afghan, and contemporary designs, as well as custom options tailored to your specifications.
Are your carpets handmade?
Yes, all our carpets are meticulously handcrafted by skilled artisans using traditional weaving techniques that ensure each piece is unique.
What materials do you use in your carpets?
We primarily use high-quality natural materials such as wool, silk, and cotton, sourced from sustainable suppliers for durability and beauty
Can I customize a carpet design?
Absolutely! We offer consultation services for custom designs, allowing you to create a carpet that perfectly matches your style and decor needs
How can I properly care for my carpet?
Regular vacuuming and avoiding direct sunlight are essential for maintaining your carpet. For deep cleaning, we recommend using professional cleaning services.
Are your carpets environmentally friendly?
Yes, we are committed to sustainability, using eco-friendly materials and practices throughout our production processes to minimize environmental impact.
What is the typical lead time for carpet production?
Lead times can vary based on the design and size. Generally, handmade carpets take several weeks to months to complete, depending on complexity
What quality control measures do you have in place?
We implement a comprehensive quality control process, including inspections at various production stages to ensure that each carpet meets our high standards
Do you provide warranties or guarantees on your carpets?
Yes, we offer a satisfaction guarantee and a warranty against manufacturing defects on all our carpets
What shipping options do you offer?
We provide various shipping methods, including standard and expedited options. Shipping costs and delivery times vary depending on your location
Do you ship internationally?
Yes, we ship our carpets worldwide. Please contact our customer service for details regarding international shipping rates and delivery times
How can I track my order?
- How can I track my order? • Once your order is dispatched, you will receive a tracking number via email to monitor the delivery status of your carpet.
What should I do if my carpet arrives damaged?
If your carpet is damaged upon arrival, please contact our customer service team within 48 hours with your order information and photographs of the damage for assistance.
Can I visit your showroom or workshop?
Yes, we welcome visitors to our showroom and workshops by appointment. Please reach out to us to schedule your visit.
How can I get in touch with customer support?
How can I get in touch with customer support? • You can contact our customer support team through our website’s contact form or via phone and email. Our contact information is listed on our website.
Let’s Weave Something
Babazada Carpet Production Company is committed to creating high-quality, handcrafted carpets that embody artistic excellence and cultural heritage.
E-Mail: Zekriababazadaafshar@yahoo.com
Address: Mazar-I-Sharif, Balkh Province, Afghanistan
Phone: +93 795 117 117